1. How do I book?
The preferred method is by telephoning us, alternatively you can email us at info@krazi-kastles.co.uk - see contacts page

2. How much notice do I need to give you for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.

3. How much does it cost?
Please contact us for information.

4. What do the prices include?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (please contact us for delivery rates). You will also receive a blower, extension cable, and safety crash mat, the price also includes set up, inflation and collection.

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays.

How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon we will then come and take the castle away after your party has finished usually between  5 pm and 7 pm (subject to light conditions)

7. Do you hire overnight?
Yes under certain circumstance this can be arranged, please contact us.

8. Do I need to pay a deposit?
No.

9. How do I pay?
Most people choose to pay cash on delivery, we do not accept credit card payments. Cheques WILL NOT be accepted on the day. Cheque payments need to be received in sufficient time for funds to clear before the booking date.

10. What if it rains?
99% of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in Very heavy rain due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date.

11. Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.

12. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

13. How much space is needed?
We need a 3ft wide clear access to deliver most castles. You will need to allow a minimum of 4 feet at the front and rear of castle and 2 feet either side this is to allow access and the blower at rear. Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

14. When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply, also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.

15. Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.

16. Is there an age limit for children using the castle?
Yes all our castles are suitable for children up to and including the age of 11 or if the child is not taller than the castle walls from the castle bed. Anyone older or taller than this will need to hire our adult castle.

17. Can you set up on Concrete or Stones?
No due to safety reasons we will NOT deliver and set up on concrete under any conditions. Grass is the preferred surface.

18. Cancellation policy
Sometimes cancellations are unavoidable from both parties we would appreciate 24-48 hours notice prior to the booking date or a partial payment will be required.